Frequently Asked Questions (FAQ)

FAQ

WHAT IS A PRE-ORDER?

When you purchase a Pre-Order item, it is an order placed on an item that is in production and arriving soon.

WHY SHOULD I PRE-ORDER SOCKS-SO-SWEET?

When you Pre-Order a design, it assures you that you will have “dibs” on it at an introductory price &/or bonus. Once the Pre-Order is over, these special prices or bonuses will go away and the regular, stock price will take effect.

Pre-Orders are a first come, first served basis and filled in the order they were placed.

WHEN WILL MY PRE-ORDER SHIP?

We want you to have it for spring, and with March 20th being the first day of spring 2017, we aim to have it shipped by that day. Receipt will vary according to location and unforeseen circumstances. There’s no guarantee, but we will absolutely do her utmost to make this happen! Manufacturers require at least a 3-week lead time to fulfill orders, so we have to take this into account.

HOW DOES MY PRE-ORDER SHIP?

We will use USPS standard shipping for all Pre-Order items. If you choose USPS Priority Mail as a shipping option, this will not speed up the time in which the item leaves our facilities, but it will speed up the time it takes to get from us to you.

WHICH PAYMENT METHODS DO YOU OFFER?

There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal.

RETURNS & EXCHANGES

You have the right to exchange or return all products you have bought from www.sockssosweet.com for a full refund within 30 days of receiving them. All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. When returning items ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.

Should you receive a delivery containing damaged or wrongly packaged item(s), please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.

SIZE GUIDE

Most of our socks are unisex and are available in men and women adult size.

CARE INSTRUCTIONS

We’re  working  hard to ensure that our products are of the highest quality possible. However, the life span can vary depending on the care and handling of your Socks-So-Sweet. Please check our care instructions. When putting on your brand new pair of Socks-So-Sweet, please take the time to cut the thread on the label with a pair of scissors instead of ripping it off, as this will damage the socks.

For all of our socks, we recommend a washing temperature of 40 °C / 104 °F, turning them inside out and avoid bleaching or ironing.

Even though our socks are durable, they will last longer if they are kept out of the tumble dryer.

TROUBLESHOOTING

Please try to clear the cookies in your browser before you place the order.

To do this, you go to Tools —-> clear history —-> clear cookies. This path might be slightly different depending on the browser you use. Afterwards please restart your browser.

If this doesn’t work, please feel free to contact us.

Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there.

The order confirmation should be sent right away, but it can happen that there is a delay. If you have not received anything after 24 h, please contact us so we can check that everything is fine with your order.

 

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